60-day satisfaction promise
If your NORIHA ritual is not right for you, contact us within 60 days of delivery. We will review your request and explain the next steps.
How to request a return
Use our Contact page and include your order number, the item concerned and the reason for your request. Please do not send a parcel back before receiving return instructions.
Eligibility
Products must have been purchased directly from this store. For hygiene reasons, items that are heavily used, damaged after delivery or returned without prior authorisation may not be eligible. This does not affect rights provided by applicable consumer law.
Damaged or incorrect order
Contact us promptly with your order number and clear photos of the parcel and product. We will review the issue and provide an appropriate solution.
Refund timing
Approved refunds are returned to the original payment method. Your bank or payment provider may need additional time to display the funds.