Terms of sale
Last updated: September 2026
These Terms of Sale apply to purchases made through the Noriha online store.
Please read these Terms carefully before placing an order. By placing an order through our website, you acknowledge that you have read and accepted these Terms of Sale, subject to any mandatory consumer rights applicable in your country.
1. Seller Information
The Noriha online store is operated by:
Trade name: Noriha
Business owner: Lohan Issaad
Legal status: Sole trader / Micro-entrepreneur
SIRET: 105 556 773 00015
Business address: 1 Rue Jean-Jacques Rousseau, 95220 Herblay-sur-Seine, France
Email: lohan.iss@outlook.fr
Phone: +33 6 50 09 85 86
Customer service is available every day from 8:00 AM to 6:00 PM (CET/CEST).
2. Scope
These Terms of Sale govern the sale of products offered through the Noriha online store to consumers.
The Terms applicable to an order are those available on the website at the time the order is placed, subject to mandatory provisions of applicable law.
3. Products
We make reasonable efforts to present our products, descriptions, photographs, ingredients, characteristics and prices accurately.
Product appearance, packaging, color or presentation may vary slightly from photographs displayed on the website.
Customers should review the product information and ingredient list before use, particularly in the event of known allergies or sensitivities.
Our hair-care products are cosmetic or personal-care products and are not intended to diagnose, treat, cure or prevent medical conditions.
Individual cosmetic results may vary.
4. Prices
Product prices are displayed in the currency indicated on the website or during checkout.
Any applicable taxes and shipping costs will be displayed before the customer confirms the order where required.
Noriha may change its prices at any time. However, products will normally be charged at the price displayed when the customer confirms the order, subject to correction of obvious errors as permitted by law.
5. Orders
Customers select the products they wish to purchase and confirm their order through the checkout process.
Before confirming an order, customers are responsible for checking the products, quantities, delivery address and other information provided.
Once the order has been submitted, an order confirmation will be sent electronically.
Noriha reserves the right to refuse or cancel an order where legally permitted, including in cases of suspected fraud, payment failure, product unavailability or an obvious pricing or technical error.
If an order is cancelled by Noriha after payment has been collected, the corresponding amount will be refunded.
6. Payment
Payment must be made using one of the payment methods available during checkout.
Customers are responsible for providing accurate and valid payment information.
Payments may be processed securely by Shopify or other third-party payment providers.
An order may not be processed until payment has been successfully authorized.
7. Order Processing
Orders are normally processed and dispatched within 24–48 hours following confirmation of the order.
Processing may take longer during weekends, public holidays, periods of unusually high demand or circumstances outside our reasonable control.
8. Shipping and Delivery
Once dispatched, the estimated delivery time is 9–12 business days.
The 24–48 hour processing period is separate from the estimated delivery time.
Delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise. Customs procedures, carrier disruptions, weather, peak periods or other circumstances may occasionally cause delays.
Tracking information will be provided when available.
Further information is available in our Shipping Policy.
9. International Orders
Noriha may sell and ship products internationally to supported destinations.
Depending on the destination, customs duties, import taxes or other charges may apply. Where such charges are not collected at checkout, they may be payable by the customer subject to applicable law.
Customs procedures may also affect delivery times.
10. Delivery Information
Customers are responsible for providing complete and accurate delivery information.
If you notice an error after placing an order, contact lohan.iss@outlook.fr as soon as possible.
We will attempt to correct the address before dispatch, but changes cannot be guaranteed once the order has entered processing or has been shipped.
11. Right of Withdrawal
Consumers located in the European Union generally have a statutory right to withdraw from eligible distance purchases within 14 days, without having to provide a reason, subject to applicable legal exceptions.
The withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise this right, contact lohan.iss@outlook.fr with a clear statement that you wish to withdraw from the purchase.
Certain sealed goods that are not suitable for return for health protection or hygiene reasons may be exempt from the statutory right of withdrawal once unsealed, where the applicable legal requirements for that exception are met.
These rules do not affect statutory rights concerning defective or non-conforming products.
12. 60-Day Money-Back Guarantee
In addition to applicable statutory rights, Noriha provides a voluntary 60-Day Money-Back Guarantee.
Customers may contact us within 60 days of receiving their order to request a return under this commercial guarantee, subject to the conditions stated in our Return & Refund Policy.
To begin a return, contact:
We will provide the appropriate return instructions and return address.
Customers should not return products without first contacting us.
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the responsibility of the customer.
The 60-Day Money-Back Guarantee is a commercial guarantee and does not replace or restrict statutory consumer rights.
13. Defective, Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from the product ordered, please contact us as soon as possible at lohan.iss@outlook.fr.
We may ask you to provide your order number and photographs reasonably necessary to assess the issue.
Where applicable, customers remain entitled to the remedies provided by mandatory consumer protection law.
14. Refunds
Eligible refunds will normally be issued to the original payment method.
Once a refund has been processed, additional time may be required for the customer's bank or payment provider to credit the funds.
Additional details regarding refunds and returns are available in our Return & Refund Policy.
15. Order Cancellation
Customers wishing to cancel or modify an order should contact lohan.iss@outlook.fr as quickly as possible.
We will attempt to accommodate the request before dispatch, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.
Statutory cancellation or withdrawal rights remain unaffected where applicable.
16. Promotions and Discount Offers
Noriha may occasionally offer discounts, promotional codes, bundles, gifts or other special offers.
Specific conditions may apply to individual promotions and will be communicated with the relevant offer.
Promotions cannot necessarily be combined unless otherwise indicated.
17. Legal Guarantees
Consumers benefit from any mandatory legal guarantees applicable to their purchases.
In particular, consumers in France and other relevant jurisdictions may have statutory rights concerning goods that are defective or do not conform to the contract.
Nothing in these Terms of Sale, our 60-Day Money-Back Guarantee or any other Noriha policy is intended to exclude or reduce rights that cannot legally be waived.
18. Liability
Noriha is responsible for fulfilling its obligations under the sales contract in accordance with applicable law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by law.
To the extent permitted by law, Noriha will not be responsible for losses resulting exclusively from circumstances outside its reasonable control or from misuse of a product contrary to its instructions.
19. Personal Data
Personal information collected when customers place an order is processed for purposes including order fulfillment, payment, delivery and customer support.
Further information regarding the collection and processing of personal data is available in our Privacy Policy.
20. Consumer Mediation
Consumers should first contact Noriha at lohan.iss@outlook.fr to attempt to resolve any complaint directly.
Where applicable under French consumer law, consumers may subsequently have access to a consumer mediation procedure free of charge.
Consumer mediator: [TO BE COMPLETED]
Mediator website: [TO BE COMPLETED]
21. Applicable Law
These Terms of Sale are governed by applicable French law.
Where the customer is a consumer residing in another country, this choice of law does not deprive the customer of mandatory consumer protections that apply under the laws of their country of residence where those protections cannot legally be excluded.
22. Contact
For questions regarding an order, delivery, return, refund or these Terms of Sale, please contact:
Noriha
Lohan Issaad
1 Rue Jean-Jacques Rousseau
95220 Herblay-sur-Seine
France
Email: lohan.iss@outlook.fr
Phone: +33 6 50 09 85 86
SIRET: 105 556 773 00015