Shipping policy
Last updated: September 2026
Thank you for shopping with Selyvane. We aim to process and deliver your order as quickly and reliably as possible.
Order Processing
Orders are typically processed and dispatched within 24–48 hours after the order has been confirmed.
Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
After dispatch, our estimated delivery time is:
9–12 business days
Please note that this is an estimated delivery timeframe and not a guaranteed delivery date. Delivery times may vary depending on the destination, local postal services, customs procedures, carrier delays, weather conditions, or other circumstances outside our reasonable control.
The processing time of 24–48 hours is separate from the estimated 9–12 business-day delivery period.
International Shipping
Selyvane ships internationally to supported destinations.
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Where these charges are not collected during checkout, they may be the customer's responsibility. Customs procedures may also occasionally cause additional delivery delays.
Order Tracking
When tracking is available for your shipment, you will receive your tracking information by email after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your address, please contact us immediately at lohan.iss@outlook.fr.
We will do our best to update the information before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
If you still need assistance, contact us at lohan.iss@outlook.fr with your order number and we will help investigate the shipment.
Occasional carrier or customs delays can occur and may be outside Selyvane's direct control.
Lost or Damaged Packages
If you believe your package has been lost in transit or your order arrives damaged, please contact us at lohan.iss@outlook.fr as soon as possible.
Include your order number and, for damaged deliveries, photographs of the product and packaging where possible. We will review the situation and provide an appropriate solution in accordance with applicable consumer law.
Multiple Packages
In some circumstances, an order containing multiple products may be shipped in separate packages. If this occurs, the packages may arrive at different times and may have separate tracking information.
Contact Us
If you have any questions regarding shipping or your order, please contact:
Selyvane
Email: lohan.iss@outlook.fr
We will be happy to assist you with your order.