Refund policy
Last updated: September 2026
At Selyvane, your satisfaction is important to us. We stand behind our products and offer a 60-Day Money-Back Guarantee so you can shop with confidence.
60-Day Money-Back Guarantee
If you are not satisfied with your purchase, you may contact us within 60 days of receiving your order to request a return and refund.
To start a return, please email us at lohan.iss@outlook.fr with:
- Your order number
- The email address used to place your order
- The product(s) you wish to return
- A brief explanation of your request
We will provide you with the appropriate return instructions and return address.
Please do not return your order to the address shown on the original package without contacting us first, as this may not be the correct return location.
Return Shipping Costs
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.
We recommend using a tracked shipping service when returning an item. Selyvane cannot be responsible for returned packages that are lost before reaching the designated return location.
Damaged, Defective or Incorrect Products
Please inspect your order when you receive it.
If your item arrives damaged or defective, or if you receive the wrong product, contact us as soon as possible at lohan.iss@outlook.fr.
Please include your order number and, where appropriate, clear photographs showing the issue.
Once the issue has been reviewed, we will provide an appropriate solution, which may include a replacement or refund. Where the problem is our responsibility, you will not be required to bear return costs where applicable.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please note that your bank, credit card provider, or payment service may require additional processing time before the refund appears in your account.
Shipping charges will be refunded where required by applicable law.
Order Cancellations
If you wish to cancel or modify your order, please contact lohan.iss@outlook.fr as soon as possible.
We will try to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or has already been shipped.
If your order has already shipped, you may request a return after receiving it in accordance with this policy.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your address, contact us as soon as possible at lohan.iss@outlook.fr.
If an order has already been shipped, we may not be able to change the delivery address.
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if you request reshipment, except where the delivery failure was our responsibility.
International Orders
Selyvane accepts orders from customers in multiple countries. Consumer protection and return rights may vary depending on your country of residence.
Nothing in this Return & Refund Policy is intended to restrict or exclude any mandatory consumer rights available to you under applicable law.
European Union Customers
Consumers in the European Union generally have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable exceptions.
This statutory right is separate from Selyvane's voluntary 60-Day Money-Back Guarantee.
Certain sealed goods that are not suitable for return for health protection or hygiene reasons may be exempt from the statutory right of withdrawal once unsealed, where applicable under law. This does not affect your rights regarding defective or non-conforming products.
Where mandatory consumer law provides you with rights that are more favorable than this policy, those legal rights will apply.
Contact Us
For any questions regarding returns, refunds, damaged products, or your order, please contact:
Selyvane
Email: lohan.iss@outlook.fr
Our customer support team will assist you with the return process and provide the appropriate return address.