Terms of service
Last updated: September 2026
Welcome to Selyvane. These Terms of Service govern your use of our website and your purchases from Selyvane.
Throughout these Terms, “we”, “us” and “our” refer to Selyvane. By visiting our website and/or purchasing a product from us, you agree to these Terms of Service.
Please read them carefully before using our website or placing an order.
1. Online Store Terms
By using our website, you confirm that you are legally capable of entering into a contract under the laws applicable to you or that you have obtained any required permission from a parent or legal guardian.
You may not use our products or website for any unlawful or unauthorized purpose.
You must not attempt to interfere with, damage, disrupt, or compromise the security or operation of our website.
2. Products and Product Information
We make reasonable efforts to display and describe our products as accurately as possible.
However, product colors and appearance may vary slightly depending on your screen, device, lighting, manufacturing batches, or other factors.
Product packaging, ingredients, specifications, or presentation may also change from time to time. Where legally required, the information provided on the product itself should be consulted before use.
We reserve the right to modify or discontinue products where permitted by law.
3. Personal Care Products
Selyvane sells personal-care and hair-care products. Individual experiences and results may vary.
Information provided on our website is intended for general product information and is not intended to constitute medical advice, diagnosis, or treatment.
If you have allergies, sensitivities, an existing scalp or skin condition, or concerns regarding the suitability of a product, you should review the ingredient information and seek appropriate professional advice where necessary before use.
Stop using a product if you experience an adverse reaction and seek appropriate medical advice when necessary.
4. Prices
Product prices are displayed on our website in the currency shown at checkout.
We reserve the right to change prices, promotions, discounts, and offers at any time, subject to applicable law. Changes will not affect orders already completed except where legally permitted, such as correcting an obvious pricing error.
Applicable taxes and shipping charges will be displayed during checkout where required.
5. Orders
Placing an order constitutes an offer to purchase the selected products.
We reserve the right, where permitted by applicable law, to refuse or cancel an order in circumstances such as suspected fraud, payment failure, product unavailability, obvious pricing errors, or incorrect product information.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
You are responsible for ensuring that the information submitted when placing your order, including your email address and delivery address, is accurate and complete.
6. Payments
Payments are processed using the payment methods made available at checkout.
You agree to provide current, complete, and accurate billing and payment information.
Payment information may be processed by third-party payment providers. Their own terms and privacy practices may apply to their services.
7. Shipping and Delivery
Estimated delivery times shown on our website are estimates and may vary depending on destination, carrier operations, customs procedures, peak periods, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing an order, contact us as soon as possible at lohan.iss@outlook.fr.
Additional taxes, customs duties, or import charges may apply to international orders depending on the destination country. Where these charges are not collected at checkout, they may be the customer's responsibility, subject to applicable law.
8. Returns and 60-Day Money-Back Guarantee
Selyvane offers a voluntary 60-Day Money-Back Guarantee, subject to the conditions described in our Return & Refund Policy.
To request a return, contact us at lohan.iss@outlook.fr before sending the product back. We will provide the appropriate return instructions and return address.
Unless the product is defective, damaged, incorrect, or applicable law provides otherwise, return shipping costs are the responsibility of the customer.
Our commercial return policy does not limit any mandatory consumer rights available under applicable law.
9. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect product, please contact lohan.iss@outlook.fr as soon as possible.
We may request your order details and photographs reasonably necessary to investigate the issue.
Where appropriate, we will provide a remedy in accordance with applicable consumer law, which may include replacement, repair where relevant, or refund.
10. Promotions and Discount Codes
Promotions, discount codes, bundles, gifts, and special offers may be subject to additional conditions communicated at the time of the offer.
Unless otherwise stated, promotional offers cannot necessarily be combined.
We reserve the right to cancel or reject the use of a promotional offer in cases of fraud, misuse, or technical error, subject to applicable law.
11. Intellectual Property
Unless otherwise stated, the content made available through the Selyvane website—including our branding, logos, graphics, product descriptions, photographs, videos, website design, and original written content—is owned by or licensed to Selyvane and is protected by applicable intellectual property laws.
You may not reproduce, distribute, sell, exploit, or use our protected content for commercial purposes without authorization from the relevant rights holder.
12. Third-Party Services
Our store may use or link to third-party services, including payment processors, shipping providers, analytics services, and other technology providers.
Third-party websites and services operate independently and may be governed by their own terms and privacy policies.
To the extent permitted by applicable law, Selyvane is not responsible for the content or practices of independent third-party websites that we do not control.
13. Prohibited Uses
You may not use our website to engage in unlawful activity, infringe intellectual property rights, submit malicious code, attempt unauthorized access, collect information unlawfully, impersonate another person, interfere with the operation of the store, or engage in fraudulent activity.
We may restrict access to our services where reasonably necessary in response to prohibited or unlawful activity.
14. Disclaimer
We aim to provide accurate and useful information about our products. However, individual results from cosmetic or personal-care products can vary from person to person.
Unless expressly guaranteed by us or required by law, we do not guarantee that a particular individual will achieve a specific cosmetic result within a specific period.
Nothing in these Terms excludes warranties, guarantees, remedies, or other rights that cannot legally be excluded.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Selyvane will not be liable for indirect or consequential losses arising from use of the website or products where such liability may legally be limited.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any mandatory liability or consumer protection rights applicable in the customer's jurisdiction.
16. Privacy
Your submission and processing of personal information through our store is governed by our Privacy Policy and applicable data protection laws.
17. Consumer Rights
Nothing in these Terms is intended to exclude, restrict, or override mandatory consumer protection rights.
If you are located in the European Union, European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer protection legislation, you retain the rights granted to you by applicable law.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.
The current version will be published on our website with an updated revision date.
Changes will apply prospectively as required by applicable law and will not remove rights already acquired under an existing purchase where such rights are legally protected.
19. Governing Law
These Terms are governed by applicable law. Where you are a consumer, this choice does not deprive you of any mandatory protections provided by the laws of your country of residence where those protections apply.
20. Contact Information
Questions about these Terms of Service or an order can be sent to:
Selyvane
Email: lohan.iss@outlook.fr